STORE CREDIT FAQ
How It Works
- Select the amount of studio credit you require and click Add to Basket, then proceed through the checkout process.
- Once you have checked out and paid for your studio credit, you can, if needed, upload your files and any relevant information using the upload form in your account.
- As soon as we have received your payment and files, we will download everything and begin working on your order.
- When your order is complete, your files will be delivered by email. Any additional revisions or edits can be discussed directly with the engineer. Once the work has been completed, the cost of the service will be deducted from your studio credit.
I Have Not Included My Order Number And Have Used A Different Email To What Is Linked To The Order?
If this happens and no message is included, we won’t know which order your files relate to. We receive a large number of files each day, so it’s important to include either your order number, details about the files, or the email address linked to the order. This helps us match your upload to the correct project accurately.
What Can I Use Store Credit On?
Store Credit can be used to upgrade studio services or to pay for services over a period of time.
Upgrade Studio Services: Store credit is often used when upgrading an existing service. For example, if a client has purchased mastering at £50 and later decides to upgrade to stem mastering at £80, they can purchase £30 of store credit to cover the difference. Once purchased, we will manually upgrade the order within our system.
Spend Over Time: Many clients choose to purchase store credit and keep it on their account to use over the course of several months. For example, £500 of store credit can be added to your account, and the cost of each studio service will then be deducted from your balance as you send music in for us to work on.
What If I Need To Add More Than £100 Store Credit?
If you need to add more than £100 of store credit, you can add multiples of each value to increase the cart total above £100. For instance if you need to pay £130 you can add £100 and £30 to cart. If you need to pay £200 you can add 2x £100 to the cart. As long as your cart total adds up to the value you need to pay, how you get to that value is up to you.
Can I Spend Store Credit Over Time?
Yes, many of our clients that use our studio services will purchase store credit and have it kept on account to use over the period of a few months. For instance £500 store credit can be purchased, then the price of the studio service deducted from your total balance as you send your music in to us to be worked on. Store credit is valid for 1 year.
Will I Receive A Coupon Code?
No, we do not supply you with a coupon code. Instead store credit is either manually applied to your studio service order or kept on account by us to be used over a period of time.
What Can I Spend My Store Credit On?
Store credit can only be used with studio services. Store credit is essentially virtual money that can be used to upgrade studio services or use as credit that you can use over a period of time on studio services.
What Studio Services Can I Use Store Credit On?
Store credit can be used to order any of our studio services including mixing, mastering and Dolby Atmos services.
